Terms of Service

Last updated: 12 August 2026

These Terms govern your purchase and use of Relayrix ("the Software"), provided by Relayrix ("we", "us"). By creating an account, subscribing, starting a free trial, or using the Software you agree to them. These Terms also govern a free trial account, even though a trial involves no purchase — see §3 for the trial's specific terms. If you are agreeing on behalf of an organization, you confirm you have authority to bind that organization.

1. What you are buying

Relayrix is self-hosted software. You subscribe to a license that entitles your organization to download the Software, run it on infrastructure you control, and receive updates and email support for as long as the subscription is active.

If you are on a free trial rather than a subscription, this section applies the same way: your trial is itself the license that entitles you to download and run the Software, on the terms set out in §3.

We do not host the Software for you, and we do not operate it on your behalf.

2. Your license

Subject to these Terms and to your subscription — or, for a free trial, the trial's 14-day term — remaining current, we grant your organization a non-exclusive, non-transferable, non-sublicensable license to install and use the Software on one computer at a time for its internal business purposes.

Each license key is issued for a specific computer, identified by the Server ID the Software displays, and the Software will not run with a key issued for a different computer. You can move your license to another computer yourself from My Account; if you do, uninstall the Software from the previous computer.

You may not: resell, rent, or redistribute the Software; remove or circumvent the license key mechanism; or publish benchmark results without our written consent.

Your license key identifies your organization. Keep it confidential — anyone holding it can activate the Software as you.

3. Subscription, billing and renewal

Subscriptions are annual and renew automatically on the anniversary of your first payment, at the price in effect for your subscription at that time, until cancelled.

• Payment is taken by card at the time of purchase and on each renewal.
• Price changes. We may change the subscription price. Any change applies from your next renewal, and we will notify the email on your account at least 30 days beforehand. If you do not want the new price, cancel before that date — you keep full access to the end of the period you have already paid for.
• You can cancel at any time from My Account. Cancellation takes effect at the end of the period you have already paid for — you keep full access until then.
• If a renewal payment fails we will notify you and retry. If it remains unpaid, the subscription ends and your license lapses.

Free trial. We may offer a free trial of the Software — currently 14 days, started from My Account → License & app with no credit card required. You may take one free trial per account, ever; an expired trial does not entitle you to another. A trial does not auto-renew and does not automatically convert into a paid subscription — nothing is charged unless you separately subscribe. We may modify, limit, or end the free trial offer, or any individual trial, at any time. The Software is provided during a trial on the same "as is" basis described in §16, and §17's limitation of liability applies equally to trial use.

4. What happens when a license lapses

The Software does not stop working or delete anything. It moves to a read-only state: existing configuration and history remain readable, and transfers stop running until a valid license is applied. Your data stays on your infrastructure and remains yours.

5. Refunds

We handle refunds case by case. You can request one from My Account › Billing. Submitting a request does not cancel your subscription and does not guarantee a refund. Where we do refund, we will normally also end the subscription. A free trial has nothing to refund, since starting one takes no payment.

6. Your data

The Software runs inside your environment. Files, messages and records that the Software processes do not pass through our systems. We have no access to them.

The limited information we do hold — your account details and billing records — is described in our Privacy Policy.

7. Support

Active subscriptions include product updates and email support. We aim to respond to support requests within two business days. We do not commit to a specific uptime, resolution time, or on-call availability, because the Software runs on infrastructure we do not control.

8. Acceptable use

You are responsible for how you configure and use the Software, including the lawfulness of the data you move with it and the credentials you give it. You must comply with all laws that apply to you, including any that govern the data you process.

9. Your operational responsibilities

The Software automates file transfers. It runs on your infrastructure, and we cannot see what it is doing or whether it is doing what you intended.

You are solely responsible for:

• Monitoring, verifying and reconciling transfers independently of the Software — confirming that what you expected to move actually moved, in full, to the right place, on time.
• Testing every connection, pipeline and configuration before you rely on it, and re-testing after you change it or after you apply an update.
• Maintaining independent backups of the data you move, at its source, so that a failed, partial or incorrect transfer never costs you the only copy.
• The endpoints, credentials, permissions, paths, schedules and processing options you configure.

The Software is an automation tool. It is not a substitute for your own controls, reconciliation, or supervision.

10. Alerts and notifications

The Software can send email and webhook alerts and scheduled reports. Whether one reaches a person depends on your SMTP server, your DNS, your network, the receiving mail or chat system, and its spam filtering — none of which we operate or control.

We do not warrant that any alert, notification or report will be generated, will be delivered, or will be delivered in time to be acted on.

The absence of an alert is not confirmation that a transfer succeeded. You must not rely on notifications as your only means of detecting a failure, a delay, or a file that never arrived.

11. Transfer outcomes

We do not warrant that any transfer will complete, complete within any particular period, complete in any particular order, or complete without corruption, duplication or loss.

Whether a transfer succeeds depends on the systems at each end, their credentials, permissions and available capacity, and the networks in between — all outside our control.

12. Third-party systems and dependencies

We are not responsible for the availability, behavior, performance or security of:

• your trading partners' servers, and anything they do or fail to do;
• your network, firewalls, DNS, proxies and connectivity;
• your operating system, container runtime, hypervisor, storage and hardware;
• any third-party software, service or library the Software runs on, connects to, or depends on.

A failure in any of those is not a defect in the Software.

13. Not fault-tolerant; high-risk activities

The Software is general-purpose business software. It is not fault-tolerant, and it is not designed or intended for use in any environment where a failure, delay or error could lead to death, personal injury, or severe physical or environmental damage.

The Software is not a medical device and not a clinical decision-support system. It moves and transforms files; it does not interpret their clinical meaning, and nothing it reports is a clinical, financial or regulatory determination.

It must not be the sole safeguard for any time-critical, regulated or safety-related process. If you use it in connection with one, you do so at your own risk and you are responsible for the independent controls, redundancy and human review that use requires.

14. Updates and versions

We provide updates to active subscriptions. Applying them is your responsibility — we cannot install them for you, because the Software runs on your infrastructure.

We are not liable for any issue that is resolved in a release you have not installed, and support is provided on the basis that you are running a currently supported version.

15. Beta and preview features

Some features may be labeled beta, preview, early access or experimental. Those features are provided as is and unsupported, are excluded from every warranty in these Terms, and may be changed, limited or withdrawn at any time. Do not rely on them for anything you cannot afford to have fail.

16. Warranties and disclaimer

We warrant that we have the right to license the Software to you.

Otherwise, and to the maximum extent permitted by law, the Software is provided "as is" and "as available", without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from a course of dealing or trade usage.

In particular, we do not warrant that:

• the Software will be uninterrupted, timely, secure or error-free;
• it will meet your requirements, or work with any particular system, trading partner or file format;
• defects will be corrected; or
• data processed, transferred, stored or reported by the Software will not be lost, delayed, duplicated, reordered or corrupted.

No advice or information you get from us, spoken or written, creates a warranty we have not stated here.

17. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business interruption, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms is limited to the amount you paid us in the twelve months immediately before the event giving rise to the claim.

These exclusions and this cap apply regardless of the form of action — contract, tort (including negligence), strict liability, statute or otherwise — and apply even if a limited remedy fails of its essential purpose.

Nothing here excludes liability that cannot lawfully be excluded.

18. Indemnity

You will defend, indemnify and hold us harmless against any third-party claim, and against the losses, liabilities, settlements and reasonable expenses (including legal fees) arising from it, to the extent it arises out of:

• your use of the Software;
• the data you move, process or store with it;
• how you configured it, including the endpoints and credentials you gave it; or
• your failure to comply with a law, regulation or contract that applies to you, including any governing the data you process.

We will tell you about the claim promptly, let you control its defense and settlement (as long as any settlement releases us fully and admits no fault on our part), and cooperate with you at your expense.

19. Time limit on claims

To the extent the law allows, any claim arising out of or relating to these Terms must be brought within twelve months of the event giving rise to it. After that it is permanently barred.

20. Confidentiality

Each party will protect the other's non-public information disclosed in connection with this agreement with at least reasonable care, and use it only for the purposes of this agreement.

21. Term and termination

These Terms apply for as long as you hold an account or an active subscription. Either party may terminate for material breach that is not cured within 30 days of written notice. We may suspend access immediately where required by law or to prevent harm.

On termination your license ends. Sections 6, 9 through 13, 16 through 20, and 22 survive.

22. General

• Changes. We may update these Terms. Material changes will be notified to the email on your account at least 30 days before they take effect, and take effect at your next renewal.
• Assignment. You may not assign these Terms without our consent, except to a successor of your business. We may assign to a successor of ours.
• Entire agreement. These Terms, together with the Privacy Policy and the end-user license agreement shipped with the Software (EULA.md), are the whole agreement between us on this subject. The EULA is incorporated into these Terms by reference and governs your use of the installed software whether or not it is separately accepted at install time; if it conflicts with these Terms, these Terms control. You are responsible for ensuring that anyone who installs, configures or uses the Software on your behalf complies with it.
• Severability. If any provision is unenforceable, the rest remains in force.
• Governing law. These Terms are governed by the laws of the State of New Mexico, without regard to its conflict-of-laws rules. The state and federal courts located in New Mexico have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and both parties consent to that jurisdiction and venue.

23. Contact

Questions about these Terms: [email protected]